Support tickets
The fastest way to get help. Sign in, describe the issue, and follow every reply in one thread. Best for anything related to your service.
Open a ticketWe're here.
Ask anything.
Real people who run the servers answer every ticket. Start with the channel that suits you best.
01 / Get help
Choose how you want to reach us.
Guides and announcements
Step-by-step answers to common questions, plus the latest news on maintenance and updates, inside your client area.
Browse guidesEmail us
Not a customer yet, or locked out of your account? Email the team and we will get back to you.
support@raresrv.pro
03 / Contact
Contact RareSRV.
Use the address that matches your question so it reaches the right person quickly.
- General and technical support
- support@raresrv.pro
- Billing questions
- billing@raresrv.pro
- Abuse reports
- abuse@raresrv.pro
- Legal and privacy requests
- legal@raresrv.pro
For anything about a live service, a ticket from your client area is quickest because it links straight to your account.
04 / FAQ
Before you write in.
How quickly will I hear back?
Tickets are answered in the order received, with outages and service-down issues handled first. Include as much detail as you can, such as your domain, what you expected, and any error message, to speed things up.
My website is down. What should I do?
Open a ticket from your client area right away and mention that the site is down. Include your domain and any error you see. Also check that your invoice is paid and your service is active.
I cannot sign in to the client area.
Use password reset. If you use two-step verification and lost your device, use a recovery code or email support from the address on your account.
How do I cancel or change my plan?
Send a change request from your client area. Upgrades, downgrades and cancellations apply from your next renewal. Read the refund policy for refund eligibility.
Will you ever ask for my password or card number?
Never by email or ticket. We do not need your password, and card details are only ever entered on the payment provider's secure page.
How do I report spam, phishing or illegal content?
Follow the steps on our abuse reporting page or email abuse@raresrv.pro.