RareSRVRareSRV
Sign in Get started

Refund Policy

Last updated: November 4, 2026Applies to all RareSRV orders

We want you to be happy with RareSRV. This Refund Policy explains what we refund and how to ask. It forms part of our Terms of Service.

In short: new hosting orders can be refunded within 7 days. Renewals, domains and some extras are not refundable. Statutory consumer rights are never affected.

1. Money-back period for new hosting

If you are not satisfied with a new shared or reseller hosting plan, you may request a full refund of the first payment within 7 days of that payment. This applies to your first order of a hosting plan only, and to one refund per customer.

2. What is not refundable

  • Renewal payments. Please cancel before your renewal date to avoid being charged again.
  • Domain registrations, renewals and transfers, once processed by the registry or registrar.
  • Third-party items we buy on your behalf, such as certain licences or paid add-ons, once delivered.
  • Fees and charges from your bank or payment provider, such as currency conversion.
  • Accounts suspended or terminated for breaching our Terms, Fair Use or Abuse policies.
  • Orders showing signs of fraud, abuse or repeated refund requests.

3. Cancelling without a refund

You can cancel any service at any time from your client area. Cancelling stops future invoices and takes effect at the end of the period already paid. We do not provide partial refunds or credit for unused time on a billing period outside the money-back window.

4. How to request a refund

  1. Open a ticket in your client area, or email billing@raresrv.pro from your account email address.
  2. Include the invoice number and, if you wish, a short reason. It helps us improve.
  3. We will confirm and process eligible refunds promptly.

5. How refunds are paid

Approved refunds go back to the original payment method (card, PayPal or Cash App Pay). Banks and payment providers usually take 5 to 10 business days to show the refund. In some cases we may instead offer account credit, only with your agreement.

6. Billing errors and duplicate charges

If you were charged by mistake, for example a duplicate payment or a wrong amount, tell us and we will correct it, whether or not the money-back period has passed. Please contact us before filing a dispute with your bank so we can sort it out quickly.

7. Service credits

If we have agreed to a service credit for a problem on our side, it is applied to a future invoice and is not paid out as cash, unless the law requires otherwise.

Nothing in this policy limits any rights you have under the consumer protection laws that apply to you.

9. Contact

Questions about refunds: billing@raresrv.pro.